New Step by Step Map For Telus customer service

New Step by Step Map For Telus customer service

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If our reply fixed your difficulty, you should click Take as Answer to assist Many others during the Group.

Skilled was able to walk me via my concern and aided pinpoint where the condition was going on and recommended me of an alternate so I could get my career completed. I so appreciated his help and persistence in walking me by different scenarios. He adopted up with information on my future ways.

• A pal who is additionally a Telus customer confirmed me his program aspects, and he is getting a similar prepare for noticeably significantly less without having to buy units, which contradicts what Abdul instructed me.

Have you ever experimented with employing the net Chat? Go online to My TELUS and also the the Chat icon will likely be with the reduced correct with the window. Reply the questions about which kind of assist you may need then keep replying on the bot with "I need to talk to someone" until the bot provides up and passes the Chat to anyone.

• I in the beginning renewed my deal after Talking with the agent named Abdul, who gave me a offer that I approved, although it couldn’t match an offer from Rogers.

You can then get a textual content information when the agent responds, and you may abide by up at your earliest benefit.

I am writing to express my deep dissatisfaction Using the customer service I gained while seeking to make clear the details of my new agreement and reductions. My current expertise has still left me emotion annoyed, undervalued, and worried about your crew's In general high quality of support.

Absolutely not the expertise we wish our customers to possess. Be happy to send us A personal message and we can examine our choices to receive this solved for you.

If our reply resolved your situation, you should click on Take as Option to help others inside the Group.

so i called the customer server (Jane) to unravel The difficulty soon after explaining the situation and what It is transpire, The agent just facet with her partner and she lied with regards to the credits and special discounts they faraway from my account as a loyal customer with Telus and she or he said the credits expired and no telus billing support more readily available, she Feel i'm Silly, When the lower price has expired i need to begin to see the expiration date on my Invoice like i see on residence service Monthly bill.

In the coming weeks and months, we'll be Doing the job to develop the goods and services supported, so retain checking back for updates.

Furthermore, I had been disconnected many instances when attempting to talk to support and also still left on hold without having resolution.

I've designed many cellular phone calls, I've clicked on "Alternatively, you could Make contact with our TELUS Management Staff right here".  concluded the form, without having response, and concluded An additional form on MyTelus and in addition go no reaction.

Seems like all we will do now is air our grievances over a public forum within the hopes of someone in a position of authority can actually do one thing about this.  

I’ve never employed this kind of service in advance of, but it was effortless and very handy. I noticed that my concern was going to demolish my total holiday getaway, and also you basically saved me.